Shipping policy

So that you always know how much shipping costs you will have to pay, here is a small overview. All your orders are processed as quickly as possible and are usually made and shipped the very next day. As a rule, delivery takes place within 2 - 5 working days after receipt of payment.

If the delivery of your order is delayed or if the goods are not in stock, we will contact you immediately by email or telephone to discuss how to proceed. In case of doubt, we will of course refund your invoice amount.

In the event of a delivery delay, we will inform you immediately. The same applies to items that are not in stock. If these can be ordered in the shop, we will send you an email immediately, after which you can decide whether you want to wait, cancel the order or something else from our range.

Please don't forget: Free shipping within Germany from €49. (Excludes cone yarns)

Germany: €4.80 (free shipping from €49)
Austria: €9.90(free shipping from €69)
Switzerland: €14.50 (free shipping from €100)
Rest of Europe: €14.50(free shipping from €100)
Rest of the world: €20.00

Payment possible by: advance payment, credit card Paypal & instant transfer

Bank details for transfers:

Sparkasse Traunstein-Trostberg
Account holder: Birgit Wyss
Account number: 40538092
Bank code: 71052050
IBAN: DE19710520500040538092

There are no additional costs for all shipping methods apart from cash on delivery.

We reserve the right not to accept the surname payment method for dubious orders with a high value of goods, or for new customers who place orders with a high value of goods. If this is the case, we will contact you immediately.