Refund policy

ATTENTION: Exclusion of the right of withdrawal

Based on the data/dimensions/information provided by the customer, we also produce individual, made-to-measure products tailored to the needs of the customer. The provisions in Zif. 11 listed dimensional tolerances. According to § 312d paragraph 4 number 1 BGB, there is no right of withdrawal for made-to-measure products, Annex number 3. This also applies to all handmade yarns.

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Revocation instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. (Does not apply to custom-made products such as gradient yarns, bobble boxes or paid instructions.) The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must

Chiemseegarn
Birgit Lamey
Schlinzgerstr. 12
83313 Siegsdorf
E-Mail info@chimseegarn.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but it is not mandatory.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

End of cancellation policy

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Example cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

To :
Chiemseegarn
Birgit Lamey
Schlinzgerstr. 12
83313 Siegsdorf
Email info@chiemseegarn.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*)/received on (*)

__________________


Name of consumer(s)

_____________________________________________________


Address of the consumer(s)

_____________________________________________________


Signature of the consumer(s) (only if notification is on paper)

__________________


date

__________________
(*) Delete where not applicable

.