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Moments of happiness for our customers

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Frequently Asked Questions

How long does shipping take?

In Germany, shipping usually takes 3-5 working days .

Germany: €6.45 (free shipping for orders over €49)
Austria: 14.95 € (free shipping for orders over 119 €)
Switzerland: €19.95 (free shipping for orders over €250)
Rest of Europe: €19.50 (free shipping for orders over €250)

USA: €49.95 (free shipping for orders over €290)
Rest of the world: €49.95

Can I put together the bobbles or boxes individually?

Yes, you can customize your bobbins using the configurator —from color combinations to yardage and thread count. This creates a unique bobbin that's a perfect fit for your project. However, some boxes, such as the Bobble Combo Box (Pastel) , are pre-selected and cannot be customized.

Can I return or exchange my order?

Since our bobbles are individually wound to order , returns or exchanges are unfortunately not possible. Therefore, please carefully select the colors, length, and thread count before placing your order to ensure your bobble meets your expectations.

How do I wash and care for the yarns properly?

Our yarns are made from 50% cotton and 50% polyacrylic , making them particularly easy to care for. You can easily wash them in your washing machine at 30°C on a gentle cycle . It's best to use a mild detergent and avoid fabric softener to ensure the fibers stay beautiful for a long time. Please lay them flat to dry; do not tumble dry. This way, your knitted item will retain its shape and remain permanently soft and vibrant.